- Use of information
Bifm is committed to keeping your personal information confidential. Bifm will use your personal information to enhance your experience, the service that Bifm provides to you and to communicate with you, unless expressly directed by you not to do so.
- Personal information
In general, you may visit Bifm's website without revealing any personal information. There are times, however, when Bifm or its partners may request personal information from you.
If requested, you may choose to give us your personal information, for example, your name and address or email addresses. This information may be needed, for example, to correspond with you, to process an order, or to provide you with a subscription.
Bifm will advise you how it will use personal information before it collects the personal information from you. If you inform Bifm that you do not want it to use your personal information as a basis for further contact with you or any other purpose, it will not do so.
- Information security and quality
Bifm intends to protect the quality and integrity of your personal information. Bifm has implemented appropriate technical and organizational information security measures (to help it keep your information secure, accurate, current, and complete. However, Bifm cannot guarantee the security of any information you transmit to it online and you do so at your own risk.
Bifm will make commercially reasonable efforts to respond to your requests to correct inaccuracies in your personal information promptly.
To assist Bifm in correcting inaccuracies in your personal information please return the message containing the inaccuracies to Bifm with details of the correction requested.
- Information collection
To monitor and improve the website, Bifm may use technology to gather information about your use of the website including details of your operating system, browser version, domain name, and IP address (the IP address is a string of numbers that tells us which server you are using but does not identify you).
The process of gathering the information as described immediately above uses a technology known as “cookies”. If you do not wish us to collect the information your browser should allow the disablement of cookies.
- Sharing of information
Bifm will not sell, rent, or trade your personal information to any third party.
As a result of its relationship with the Bifm intermediaries/advisors, Bifm will be sharing with them information about you. Bifm may also share information within the BIHL and Sanlam Group.
Bifm will disclose information when lawfully required to do so
- To comply with any relevant legislation,
- or any legal process; and
- By any regulatory authority (like the Non-Bank Financial Institutions Regulatory Authority) and
- the Regulators it may appoint for the various financial sectors.
Sometimes Bifm may share aggregated information (for example, demographic data) with its stakeholders and business partners, but it will not disclose your personal information to third parties save with your consent or as provided in this privacy statement.
- Collection of information by third parties
Owners or information system administrators of third-party websites that have links to the Bifm website may collect personal information about you when you use these links. Bifm does not control the collection or use of personal information by third parties and this privacy statement does not apply to third parties.
- Clickstream data
Bifm may collect anonymous information from visitors to its websites to help it provide better customer service. For example, Bifm keeps track of the domains from which people visit its website and also measures visitor activity on its website. In doing so Bifm ensures the information cannot be used to identify you. This information is sometimes known as "clickstream data". Bifm or its analytic vendors may use this data to analyse trends and statistics and to help it provide better customer service. If you do not wish your personal information to be used in this way, please notify us.
- Online advertising
Bifm engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about Bifm customers to help us understand the offers, promotions, and types of advertising that are most appealing to their customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us. The following are vendors we may use:
- Third-party vendors, including Google and DoubleClick, show Bifm's ads on sites on the internet.
- Personalised URL link
On occasion, a personalised URL (link) is displayed on the Bifm website that directs a visitor to a personalised web page. The personal URL is readily identifiable and may result in the disclosure of personal information. By clicking on that link and accessing a personal web page you agree to allow Bifm to collect information about your session visits. Bifm may use this information to help it provide you with information that matches your interests. If you do not wish your personal information to be used in this way, please notify us.
While few, if any, of Bifm's websites are directed towards children, Bifm is committed to complying with all applicable laws aimed at the protection of children and in particular the protection of their personal information.
This privacy statement was last updated in April 2020. A notice will be posted on the home page of the Bifm website whenever the privacy statement is materially changed.
- Questions regarding this statement
Questions regarding this statement may be directed to firstname.lastname@example.org for clarification.